Shipping policy
We ship all orders via USPS and UPS. Once your order is placed, we typically process and ship within 1 business day. However, during periods of high order volume, processing times may be delayed. We appreciate your patience during these times and will do our best to get your order out as quickly as possible.
Shipping Carriers All orders are fulfilled through USPS or UPS depending on your location and the shipping method selected at checkout. Once your order has been handed off to the carrier, you will receive a tracking number to monitor your shipment.
Lost or Damaged Packages We are not responsible for packages that are lost or damaged in transit. Once an order has been picked up by the carrier, it is under the full responsibility of USPS or UPS. We strongly encourage customers to use their tracking number to monitor delivery status.
If your package is lost or arrives damaged, you must file a claim directly with the shipping carrier:
- USPS Claims: https://www.usps.com/help/claims.htm
- UPS Claims: https://www.ups.com/us/en/support/file-a-claim.page
Delivery Times Delivery times vary depending on your location and the shipping method chosen. We are not able to guarantee delivery dates once the package is in the carrier's possession.
Incorrect Address Please ensure your shipping address is accurate before completing your purchase. We are not responsible for orders shipped to an incorrectly entered address.